So we all know that PHCN makes money from unmetered customers.

This i found out the hard way, even after following up with mails to CC Ikeja electric

Who blatantly told me that even if we do not have light, they have a right too bill me according to the NERC cap for my area.

Note:

I moved into the area, Around estate Bus stop, off Isheri Oshun road, Ijegun, Alimosho Lagos. last year may. and since i moved in i have had to run generators as electricity had decided that our area has covid and stays away.

Power can come for 2 mins in a day and then disappear for a week.

Sometimes it will show up for an evening but then the tranformer will take it from medium to smoke in 5 mins, then smoke nah light you go see for 5 hours.

In essence since last year, i have never seen full light that carries a fridge.

Still i kept paying their bill, till i decide to complain to ikejaElectric customercare email. about how bad the light is and how bad our transformer is.

Next thing i know i get a bill for 259 units of light for march 2024.

In my mind i was like, "come who use 259 units, how?, where the light?.

So i send them another mail and i get the below reply.

My Initial Mail



Hello Ikeja Electric

I trust this finds you well

Please you guys really need to look into our area as the electricity supply is just beyond poor.

I moved into here since last year and the light situation has not improved at all, some time we will only get electricity supply for 1 min in days.

I have complained about this and nothing was done about it before.

Now, not having seen light for close to a week now, i just received my bill and saw the below



KUDEYIBU / 01026

Your Bill for Mar 2024:



Tariff: D-Non MD

Rate: 31.24

Read Code: D

LAR:

PAR:

Consumption: 259.00

Curr. Charges: N8,698.00

Previous Balance: N4,598.11

Payment: N3,800.00

Adjustment: N0.00

Amt Due: N9,496.11

Due Date: 17 Apr 2024.



Note, even without receiving electricity i alway make sure bills are paid.

But why the increase if i do not have any electricity, what exactly was i billed for, knowing full well i didn't even use anywhere near 259 units of electricity through out late month.(worths now in april as i have only seen electricity last week friday and saturday less than 4 hours, on tuesday last week from 12:45 midnight till 4am,). Currently as i write this there has not been light since then.

Please look into both issues i raised.

Hopefully i can get a feedback soon

Regards



Seem below their reply


Dear Customer

Following our previous correspondence, please be informed that feedback from our team confirms that your account was billed according to NERC cap for your location.

Hence, the bills are appropriate.

Thank you for contacting


So please whats is the NERC cap for location and does it mean that it gives them a right to bill us even if there is no electricity

I have also asked the NERC what the cap for my area is, still waiting for a reply

CORRUPTION EVERYWHERE.